Frequently Asked Questions
Below are some of the frequently asked questions we get.
WHAT DO YOU DO?
Well, we do quite a bit! Our projects have included everything from ground-up website builds, site redesigns, website security, branding and logo design, SEO and more. Web design includes website development, responsive design, SEO, website security and expertise in WordPress and content management. For more details on how we help our clients, check out our services.
DO YOU HAVE AN HOURLY RATE?
Our services are catered to our client’s needs, timeframes and functionality. Every project is different, so we usually handle projects at a fixed rate. With that said, we do offer a retainer package in which you can purchase design time hourly and use it whenever you would like for, say, website updates etc.
HOW DOES THE DESIGN PROCESS WORK?
Web design projects start with your online goals. I listen intently to your needs and questions, then develop a vision as to how your website will look, how it will engage your clientele, and more importantly, how it will represent you well. If it is your first time working with a developer to build your website, no worries, our goal is to make the process personalised and uncomplicated to give you the best design experience possible.
The logo design process starts with research. We find out about your business, your goals, your vision and then we look at your competition. Once we find the elements that will set you apart, we hit the drawing board. Most items are sketched out to find the right design elements and shape arrangement, and then the top designs are taken to digital format where they really come to life. You will receive JPEGs of the first mock-ups via email. Once the design is approved, you will receive a full logo package with different web and print file formats.
DO YOU TRAVEL FOR MEETINGS?
Yes! I’m based in Bicester, Oxfordshire. I offer to travel within a 25-mile radius for a free consultation. For meetings of further distances, I do have a travel cost policy but am happy to make arrangements to meet!
WHAT'S YOUR DESIGN TIME TURN AROUND?
For web design, pending clear communication and all information provided at the start of the project, we try to get the homepage and a few subpages ready for review within 15-30 days. Once the design and layout are approved, then we move forward with the rest of the site. The majority of our website design projects last between 30-60 days.
HOW DO YOU HANDLE PAYMENTS?
Most projects are handled with an investment of 50% upfront and 50% upon completion. Payment must be made in full before items are published on the web. For projects on a larger scale, I offer payment options in a 30%, 30%, 40% time sensitive agreement. Visa and Mastercard are accepted. You will receive an online invoice with easy payment options.